Care that Works for You

We believe everyone should be able to access ear wax removal in a way that feels comfortable, respectful and right for them. We understand that visiting a clinic can sometimes feel daunting. Seeking help can sometimes seem challenging. For some people, unfamiliar environments, past health experiences, communication difficulties, sensory sensitivities or simply not knowing what to expect can make accessing healthcare more difficult. You may need a little extra time during your appointment, prefer information to be explained in a particular way, or need us to make adjustments to help you feel comfortable. For example, you may benefit from:

• Popping in to meet us before your appointment and seeing the clinic

• Extra time before or during your appointment

• Information explained slowly, clearly or in a different format

• Simple, step-by-step explanations of what we are doing

• Being given time to ask questions or process information

• A quieter or less rushed approach

• Additional reassurance before the procedure

• Bringing a carer, support worker, family member or other person with you

• Adjustments for sensory or communication needs.

If you have additional requirements, please email us before your appointment, so that we can discuss your needs and make any reasonable adjustments where possible. Having this information beforehand can help us understand how best to support you and make your appointment feel as comfortable and predictable as possible. Even if you're not sure whether we can accommodate your needs, please get in touch. We'd much rather have a conversation beforehand and see what we can do, than have you feel unable to access our service. Your comfort, dignity and well-being are important to us.